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Google Business Profile call history and conversation are disappearing

Google may be shutting down the Google Business Profile chat and contact records feature on July 31, 2024. Google will stop permitting new chats to be initiated starting on July 15, 2024 after which will definitely disable the chat and call history features on July 31, 2024.

What Google said. Google despatched out severa sorts of emails to organizations, depending on in the event that they uses the chat or call records feature. The email says:

“We are reaching out to share that we can be winding down Google’s chat and call history features in Google Business Profile on July 31, 2024. We renowned this will be tough information – as we continually improve our tools, we every so often need to make hard choices which may also impact the companies and partners we work with. It’s vital to us that Google stays a useful partner as you manipulate your enterprise and we continue to be devoted to this assignment.”

Important dates. Here are the imminent dates you need to be aware of:

July 15, 2024: Searchers will not be able to begin new chat conversations together with your commercial enterprise from Google Maps or Google Search. However, searchers which are already in present chat conversations will be notified that chat might be phased out.
July 31, 2024: The chat functionality in Google Business Profile will quit completely and you may now not acquire new chat messages. You will even no longer be capable of see your Google Business Profile call records in Google Business Profile.
History down load. You can download your chat and phone records from Google Business Profiles, so that you can store them someplace. At some factor, Google will delete the records.

The email. Here is a screenshot of the email I acquired:

Why we care. If you used these functions to your enterprise, please be conscious they are going away quickly. You may additionally need to down load your chat and make contact with history earlier than the closing date, so you can archive that facts to your CRM software and database.

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